Return Policy

Return Policy

At Mermville, we strive to ensure you have an exceptional shopping experience and are pleased with your purchase. However, we understand that returns may be necessary. Here’s our return policy:  

Return Window:  

  • Returns are accepted for single-purchase items and merchandise with original packaging within 72 hours of delivery. 

How to Initiate a Return:  

  • If you are dissatisfied with your purchase or believe there was an error, please get in touch with our Customer Service team within 72 hours of receiving your order. 

Important Notes and Exceptions:  

  • Order Changes: We cannot make changes or edits to orders once they have been placed. 
  • Condition of Items: Returned items must be unopened and in original packaging. Items that have been used are not eligible for return. 
  • Restocking Fee: A $5 restocking fee applies to all returned orders. 
  • Shipping Charges: Original shipping charges are non-refundable. 
  • Refund Process: Refunds will be entitled to the original form of payment. Please allow 3-10 business days for processing. 
  • Return Shipping: We do not provide return shipping labels. The cost of return shipping is the responsibility of the customer. 

Defective or Damaged Items:  

  • Upon receipt of your package, inspect each item for defects or damage. If any item arrives damaged or defective, please get in touch with us within 72 hours of delivery. Add a photo of the damaged item for a replacement or store credit. 

Missing Items:  

  • If an item is misplaced from your shipment, please contact us within 72 hours of delivery. Provide your full name, order number, and details of the missing item. 

Incorrect Order:  

  • If you receive an incorrect book, contact us within 72 hours of delivery. Please include your order number and a photo of the faulty item for a replacement. 

Lost or Stolen Shipments:  

  • If you believe your package is lost or stolen, contact us to get the issue resolved.

Extended Delivery Times:  

  • Due to various conditions beyond our control, shipping and delivery times may be longer than usual. Kindly accept an extra 14 working days for delivery. If you have not received your package after this time, contact us for assistance. 

Contact Us:  

  • For any return-related inquiries, please email us. 
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All about Baby C
Baby C was the last worm born to the Merms. Twins, Jack and Miss M were the first born to the Merms. Baby C was born in the shape of a C. He is not able to crawl in a straight line like the others. He Scoots along leaving little piles of dirt in his path. That is how the Merms find him. He has a sweet personality and is loved and welcomed by all of the critters and flowers in the forest. He will curl up inside a flower where he gathers love information from the flower. The flowers enjoy when Baby C visits them. Baby C hears Mother Earth’s love messages as well. Mother earth is all knowing. Baby C dreams of the beautiful forest he lives in. He is always happy. He is calm and all-knowing of how energy works. Baby C returns home to play with his brother and sister. The twins, Jack and Miss M watch over and protect baby C.
Poppee Merm wasn’t always a daddy. He was born deep in the forest and loved by his family and friends. He was a leader among his friends. He studied engineering in school. He loved to design parks and playgrounds. He loved the flowers and listened to the messages they delivered. He was a leader in his group of friends. He wanted to create a place of his own with lots of space. He wanted to have a family. He met Mommee merm at his school. They married and started a family. Poppee continued to travel in the forest until he found a large spacious piece of earth to start his dream. He invited his friends and their families to join him on his journey. The worms started to dig and the flowers started to grow. In a few years he had created a place with lots of flowers, a park, a stage, for the children to play in and explore.. Poppee was happy and satisfied with his life and land. Poppee and Mommee Merm had 3 children, the twins, Miss M and Jack. And Baby C was born last. To complete the family. All is well in the forest.
Miss M
Miss M and Jack have always been close. They share the love of the flowers. They dig in the soil and nurture the soil and are happy to the flowers bloom. Miss M has tea parties with her friends. She dresses up in her tutu and fancy clothes. Jewelry from Auntie Meme. She shares her dress-up clothes with her friends. Critters of the forest join her in sipping on her honeysuckle tea. Miss M spends time watching Jack play his sports and they enjoy the playground together. Mommee Merm has Jack and Miss M watch Baby C when she is busy.
JACK
Jack loves to play sports with his friends. Baseball is important to Jack. He also supports his sister; Miss M. Jack joins his friends in the park for sports and in the fun ride equipment that he and Gramps made for the community
Mommee Merm
Mommee Merm was raised by her parents, Grammee and Gramps. She loved living with her parents. Her parents moved to the rocks nearby her home in the trees in the land of ESS. They help take care of the twins and Baby C. Mommee Merm met Poppee Merm at school. They were married and moved to the land of ESS, in the forest to live in the roots of the trees. They enjoy digging in the soil and taking care of the many flowers that bloom and fill the forest with a lovely fragrance. They both wanted have little ones around them. The twins were a big surprise. Mommee Merm is a great Mom. Baby C was the last little one who arrived soon after the twins. Mommee and Poppee love each other very much and the little ones as well. They teach the little ones to dig in the soil and take care of the flowers. Mommee takes good care of the twins and Baby C. They are all content in the forest.
Tillie Turtle
Tillie turtle lived in a small pond. Tillie was very lonely in her little pond. One day Frannee frog hopped into her pond. They became instant friends. Frannee Frog said let us go to another larger pond. Frannee used to hop from one pond to the other ponds. Tillie couldn’t do that as she was so slow in crawling. So they decided to find a large pond that they both could be happy in together.
Frannee frog
Frannee jumped around until she found the lovely large pond in the land of ESS. Tillie made her way slowly to the large pond and they stayed forever in the Mermville pond. In Mermville they both became friends with all the critters.
Auntie Meme Merm
Aunty Meme Merm was born to Grammee and Gramps Merm. She always had a great imagination. She would create plays and enjoy the good times with her friends. Meme went on to school to study acting. She was in many plays. Her hobby was creating jewelry. She was always dressed up wherever she went. Meme missed her parents and sister Mommee Merm. Meme moved back to be with her parents in the rocks. They were happy to have her home. She missed her family. She interacted with the critters in the forest. She created plays for them on the stage in the park, Meme also made jewelry from the flowers, vines, and nuggets from the forest. Meme loved her new world playing with her family and the critters.
Cameron Chameleon
Cameron and his friends decided to explore their area. They traveled for a few hours not knowing where they were headed. Suddenly a huge rainstorm hit the area, big winds separated the pack. Cameron could not find his buddies at all. He cried for his mommy but no one heard him. He was getting hungry. He kept crawling through the bushes and trees hoping to find a place to rest and look for his friends. He could not remember where he lived.. He was very, sad and very lost.

Cameron soon came upon a beautiful forest filled with trees, flowers, and ponds. He stopped and drank some water. Still no signs of his friends. He felt lonely and afraid.. Cameron was very hungry. He climbed in the flowers looking for a place to rest, when he came across an empty table with food. Cameron climbed down to the table, he saw no one. He helped himself to the honeysuckle tea and honeycomb candy. He felt bad about taking the food, as he was not invited. He was so hungry he would face the consequences. Soon the critters returned to see him in the flowers. They all embraced his presence. They gave him more Honeysuckle tea and honeycomb candy. They invited him to stay in the forest. and become a part of the Mermville family. Cameron was delighted and decided to stay in Mermville with his new friends and good food. Everyone was happy to have a new friend in the land of ESS.
ZAHARA, BUTTERFLY

Zahara was the last cocoon to open  in her group. She emerged small and tiny. Her friends Mermville took care of her.

Soon her wings were dry and she was moving them up and down.

She took her time in flying, but with the help of other butterflies she was off and landing on each flower.

She became a favorite of all the bees in the forest. Zahara took her front feet and tested each flower to see which one was the sweetest and the best nectar. Soon she was the one who knew the sweetest flowers in the area. The Buzzy Bee sisters, MM & JJ, would meet Zahara in the flower fields and Zahara would show them the sweetest flowers that had the best nectar.

Zahara would fly and test each flower in each area and call the Buzzy Bee sisters to come and gather nectar from them. The Buzzy Bee sisters and their hive would gather the nectar and sometimes make honeycomb candy for the Mermville critters as everyone shared their nectar and candy.

Zahara was delighted that she had a skill to share with everyone. She was very happy in Mermville.

Zahara was loved by everyone.

Gramps

Grammee and Gramps were school sweethearts. They were married and when Poppeee made room in the rock garden they moved next to their daughter and her mate in Mermville in the land of ESS. They wanted to be close to their daughter and her mate, Poppee. They wanted to be next to the little merms Poppee and Mommee Merm produced.

Gramps builds all the playground rides and the stage in his work shed. Jack helps Gramps prepare the rides. They also built the table for Miss M to have her much-loved tea parties.

Gramme

Grammee and Gramps were school sweethearts. They were married and when Poppeee made room in the rock garden they moved next to their daughter and her mate in Mermville in the land of ESS. They wanted to be close to their daughter and her mate, Poppee. They wanted to be next to the little merms Poppee and Mommee Merm produced.

Grammee tends to her herb garden as she makes healing herbs and tends to the boo-boos for all the critters. Lavender is her favorite herb, which she uses regularly for many healings.

BUZZY BEE SISTERS

MM & JJ were born together, like twins in Mermville community. They spend all their time together gathering nectar for the bee community in Mermville. The two are always at the garden in the morning waiting for Zahara butterfly to show them the sweetest flowers to start the day of gathering nectar. MM & JJ are friends with everyone in Mermville. They join Miss M for the Honeysuckle tea party. MM & JJ bring the honeycomb candy to the tea party for everyone to enjoy. They are always together enjoying the magic of the land of ESS.


Hummy the Hummingbird

When Hummy left his home territory to find his own place in the world, he found himself in the land with a beautiful setting with many flowers he could gather nectar from. There were trees and flower vines. Hummy finally felt he had found his place in the magical forest. Hummy met the critters who lived in the land of Mermville.  Hummy flies very fast. He was good friends with the Merm family. He watched the family play in the park, create plays with Auntie Meme merm. He had a careful watch over Baby C as he fell quite often. Hummy  became great friends with Darren the dragonfly. They would fly over the beautiful flowers In Mermville and watch over the critters. They both loved to visit the pond where Tillie turtle and Frannee frog lived. They enjoyed the plentiful nectar from all the flowers that the critters of Mermville cultivated. Hummy watched over Zahara butterfly as she knew the sweetest flowers in Mermville.  The critters made a saddle for Hummy in case of an emergency Hummy could fly the critter to Grammes house.


Darren the Dragonfly

Darren played with his friends in many ponds. He wanted more out of life so he took off flying to see what he could see. He found the large pond in Mermville the perfect. Place to live. He could talk to Frannee frog and Tillie Turtle.

Darren loved the critters that lived in the land of ESS. Darren would give rides to the critters who climbed up to the tall flowers. He flew them all over the forest. They were delighted. Gramps made Darren a saddle that was easy for the critters to get into. Off they went on a journey. Darren along with Hummy, the hummingbird, would always bring the injured critters to Grammee do she could heal their boo boos. Darren was loved by all. Darren Would always sing his song


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